Privacy policy
Last updated: November 12, 2024
This Privacy Policy describes how Ride On Mowers Online (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.RideOnMowersOnline.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and uses varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, security questions and other information used for account security purposes
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use:
- Cookies, pixels and similar technologies ("Cookies")
- Google Analytics, which helps us understand how our visitors use the Site
- Shopify's built-in analytics tools
Usage Data may include:
- How you access and use our Site and your account
- Device information
- Browser information
- Information about your network connection
- Your IP address
- Page views and interaction with Site elements
- Traffic patterns and preference information
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify
- Shop Pay, our payment processor, who collects and processes payment information necessary to fulfill your orders. Please note that when you use Shop Pay, your payment information is collected and processed according to Shop Pay's own privacy policy and terms
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including:
- Processing your payments through Shop Pay
- Fulfilling your orders
- Sending notifications related to your account, purchases, returns, exchanges or other transactions
- Creating, maintaining and managing your account
- Arranging for shipping
- Facilitating returns and exchanges
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as:
- Sending marketing, advertising and promotional communications by email, text message or postal mail
- Showing you advertisements for products or services
- Better tailoring the Services and advertising on our Site and other websites
Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
How We Store Your Data
Your data is stored securely on Shopify's servers and processed in accordance with Shopify's security standards. We use industry-standard security measures to protect your personal information, including:
- Secure storage on Shopify's certified hosting infrastructure
- Encryption of data in transit and at rest
- Regular security updates and monitoring
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf
- With business and marketing partners to provide services and advertise to you
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties
- With our affiliates or otherwise within our corporate group
- In connection with a business transaction such as a merger or bankruptcy
- To comply with any applicable legal obligations
- To enforce any applicable terms of service
- To protect or defend the Services, our rights, and the rights of our users or others
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Restriction of Processing
- Withdrawal of Consent
- Right to Appeal
- Managing Communication Preferences
You may exercise any of these rights by contacting us using the contact details provided below.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Info@RideOnMowersOnline.com.au or contact us at:
Ride On Mowers Online
22 Kitchen Road, Dandenong South, VIC, 3175, AU
Info@RideOnMowersOnline.com.au