Refund policy
Our Premium 30-Day Satisfaction Guarantee
At Ride On Mowers Online, we are committed to helping you find the right ride-on mower to suit your unique needs. Our industry-leading 30-Day Satisfaction Guarantee ensures that you can confidently make the best choice for your property.
How Our Guarantee Works
- Try Your Mower: Within 30 days of purchase, use your ride-on mower and assess its suitability for your specific requirements.
- Find Your Perfect Fit: If you feel that a different model would better meet your needs, you can upgrade to another mower in our range.
- Simple Process: Return your current mower and pay only the difference in price between the two models.
- Contact Us: To initiate this process, email us at Info@RideOnMowersOnline.com.au with “30-Day Satisfaction Guarantee Request” in the subject line.
This guarantee is not a money-back guarantee but rather our commitment to ensuring you have the perfect ride-on mower for your specific requirements. We want you to be completely satisfied with your purchase and will work with you to find the ideal solution.
Refund Policy
At Ride On Mowers Online, we operate in full compliance with Australian Consumer Law as outlined by the Australian Competition and Consumer Commission (ACCC).
Change of Mind Returns
- We assess change-of-mind returns on a case-by-case basis
- A flat 3% refund fee applies to all approved change-of-mind returns. This fee helps cover administrative, processing, and payment gateway charges, as well as the re-stocking and inspection of the product.
- All refund requests must be submitted in writing to Marketing@TheRedShed.com.au
- Decisions are made at the company's discretion
We remain committed to supporting you throughout the lifetime of your purchase and thank you for choosing Ride On Mowers Online for your ride-on mower needs.
For any questions about our policies or to discuss your purchase, please contact us at Info@RideOnMowersOnline.com.au